Payment, Cancellation, Refund and confidentiality Policies

Janet Hickox



Payment Policy

Payment for Readings, Coaching, or Classes are made through PayPal and is due in full before scheduling your session or before considering you registered for any classes.  The exception to this is where a payment plan has been established with me, and in that case the payment plan will supersede this policy.

 
Cancellation Policy

Illness and emergencies happen – that is life!  However, when possible, please give a 24 hour notice before cancelling your reading or coaching session.  I will also attempt to give at least 24 hr. notice to you if I need to cancel for any reason. 

 
Refund Policy

I am committed to providing you with a high quality and valuable service.  That said, should you choose to discontinue working with me for any reason, I will respect your choice and will provide you with a refund as follows:

Readings: 

Full refund if your session is cancelled at least 24 hours in advance.  Cancellation the day of (except under extreme circumstances, on a case by case basis) at 50%.  No penalty for rescheduling your session at a later day/time. 

Coaching:

Coaching is offered at a discounted rate in a package format rather than a per session basis.  Because of that, the discount or reduction of per-session-fees is forfeited upon cancellation of services.  Your refund will be calculated by your payment minus your used sessions charged at the full, published rate for a Human Design Reading or Destiny Profile Reading on the date of your request to cancel. 

I will process your refund through PayPal within five business days of your request.



Confidentiality Policy


Any and all information that I collect will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed.  Any information that you disclose to me will be held with the utmost care and will not be used in ways that you have not consented to.  I will not release any of your private information or details of our sessions to anyone without your express, written consent or by legal order.